Friday, June 2, 2017

Ola and Uber - An Experience

I have been using either Ola or Uber for my daily commute to work for the past few months.  I had a conversation with Drivers quite regularly, ranging from Politics to Movies.  I became interested in how their experience with Ola or Uber was like and how they felt about their customers.  They shared some funny and some scary incidents.

Some points that were repeated way often:

1.  Ola's business model does not help drivers, almost to the point of being predatory.
2.  Ola passengers (yep, us) are quite rude and demanding.  Uber's passengers are relatively more accommodating and polite.
3.  Ola's app is unstable, clunky and crash prone.
4.  Uber's initial plans for drivers were awesome, not anymore.  Less payout nowadays, but still better than Ola's (Uber suffered $780 million Losses this FY)
5.  Uber's app is super accurate and robust.
6.  Passengers don't understand the concept of Uber Pool/Ola share.  They just look at the low price, but don't grasp the fact that the low price comes with an increased travel time.
7.  Customers trust Ola more than Uber.

Overall what I could gather is that Uber has a far superior technology and platform and is cheaper than Ola.  Consumers, however, are more comfortable with Ola.  But the tide is shifting with consumers steadily adopting Uber.  
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